- About This Document
This document sets out verified contact details, access procedures, operating hours, and related service information for Grosvenor Casino Northampton. It is intended for individuals seeking to contact the venue, visit the premises, or use corporate support channels. It is not promotional material and does not describe gaming products or commercial offerings.
- Venue Identity and Regulatory Status
Grosvenor Casino Northampton is a licensed land-based casino and leisure venue located in central Northampton, England. It is owned and operated by Grosvenor Casinos (GC) Limited, a company registered under the laws of England and Wales, with its head office in Maidenhead, England.
The venue operates under a licence issued by the Gambling Commission of Great Britain. Grosvenor Casinos (GC) Limited holds Gambling Commission account number 34161, which covers multiple casino premises across the United Kingdom, including the Northampton location. The Northampton premises are additionally subject to oversight by Northampton Borough Council as the local licensing authority.
The Gambling Commission public register lists the authorised premises as:
Northampton Grosvenor Casino
Regent Street, Northampton, NN1 2LA
A separate entry, Northampton Electric Grosvenor Casino, Regent Street, Northampton, NN1 1SR, also appears on the Gambling Commission register under the same licence holder and local authority. Both entries are associated with Grosvenor Casinos (GC) Limited. For practical contact and correspondence purposes, the address NN1 2LA is the consistently referenced location across official and third-party directories.
3. Contact Details
3.1 Venue Address
Grosvenor Casino Northampton
Regent Street
Northampton
Northamptonshire
NN1 2LA
England
United Kingdom
3.2 Telephone Contact
Local venue telephone: 01604 624916
This number is listed on the official Grosvenor Casinos local casino page for Northampton and is confirmed across multiple independent directories. It should be used for venue-specific enquiries, including reservations, access queries, and general information about the premises.
3.3 Corporate and Complaints Contact
For complaints, escalated service issues, or matters relating to Grosvenor Casinos (GC) Limited as a corporate entity, the following contact channels are available:
- Telephone (customer support and complaints): 0800 083 1990
- Email (general support): [email protected]
- Online chat: available via the Grosvenor Casinos support portal at support.grosvenorcasinos.com
These channels are operated centrally and apply to all Grosvenor-branded venues, including Northampton. They are not venue-specific lines.
3.4 Official Website
The official local casino page for Grosvenor Casino Northampton is accessible at:
https://www.grosvenorcasinos.com/local-casinos/northampton
This page provides location information, opening times, and access to the corporate contact form.
4. Operating Hours
The following hours are stated on the official Grosvenor Casinos website for the Northampton venue. They are subject to change and visitors are advised to confirm current hours directly with the venue before attending.
4.1 General Venue Opening
The venue opens daily from 10:00 to 06:00.
4.2 Table Games Hours
Day - Opening - Closing
Sunday - 14:00 - 05:00
Monday - 14:00 - 05:00
Tuesday - 14:00 - 05:00
Wednesday - 14:00 - 05:00
Thursday - 14:00 - 05:00
Friday - 14:00 - 06:00
Saturday - 14:00 - 06:00
Some third-party directory listings describe the venue as open 24 hours per day, seven days per week. This may reflect outdated information or refer to general site access rather than regulated gaming floor hours. The official Grosvenor Casinos website should be treated as the authoritative source for current operating hours.
5. Access Conditions and Entry Requirements
5.1 Age Requirement
Entry to Grosvenor Casino Northampton is restricted to individuals aged 18 years and over. Participation in any form of gambling at the venue is prohibited for persons under the age of 18. Underage gambling constitutes a criminal offence under the laws of Great Britain. The venue reserves the right to request proof of age from any individual seeking entry.
5.2 Identification
Visitors may be required to present valid photographic identification upon entry. Acceptable forms of identification are determined by the venue in accordance with applicable licensing conditions and Gambling Commission requirements.
5.3 Parking
Free car parking is available for casino customers at the Northampton venue, as confirmed across multiple independent listings. Visitors should verify current parking arrangements directly with the venue, as conditions may be subject to change.
5.4 Dress Code
Third-party listings indicate that a business casual dress code applies to the venue. Visitors are advised to confirm current dress requirements directly with Grosvenor Casino Northampton prior to attendance.
6. Raising a Complaint
Customers wishing to raise a formal complaint regarding Grosvenor Casino Northampton may use the following procedure:
- Step 1: Contact the venue directly by telephone at 01604 624916 to seek resolution at the local level.
- Step 2: If the matter is not resolved at venue level, escalate the complaint to the Grosvenor Casinos corporate support team by calling 0800 083 1990 or by using the online chat function available at support.grosvenorcasinos.com.
- Step 3: If the complaint remains unresolved after engaging corporate support, customers may refer the matter to the UK Gambling Commission or to an approved Alternative Dispute Resolution (ADR) provider, in accordance with the Gambling Commission’s requirements for licensed operators.
All complaints are handled in accordance with the obligations of Grosvenor Casinos (GC) Limited as a Gambling Commission licence holder.
7. Responsible Gambling
Grosvenor Casino Northampton operates under the responsible gambling obligations applicable to all Gambling Commission licensed venues in Great Britain. Customers who require support in relation to gambling-related harm may contact GambleAware via its national helpline:
GambleAware Helpline: 0808 8020 133
Further information on responsible gambling support is available through the official Grosvenor Casinos website and through GambleAware at www.begambleaware.org.
8. Regulatory and Licensing Information
Operator: Grosvenor Casinos (GC) Limited
Gambling Commission Account Number: 34161
Local Licensing Authority: Northampton Borough Council
Regulatory Body: UK Gambling Commission
Jurisdiction: Great Britain
The Gambling Commission public register entry for Grosvenor Casinos (GC) Limited, including the Northampton premises, is accessible at:
https://www.gamblingcommission.gov.uk/public-register/business/detail/premises/34161